Avalon Woodland Hills

We've lived here for 3 months. There are a couple nice things, like the pools and the gym. The elevator has broken down 5 times since we've been here. Not an exaggeration.The most recent time it was out for 4.5 days. We live on the third floor, and have a baby and a toddler. Raise your hand if you've tried to go up and down 3 flights of stairs multiple times each day with 2 babies and the mounds of stuff you have to bring around for the children. My mom came to visit us but she's disabled and uses a walker. She drove all the way here and just couldn't come up and see her grand children. I'm so confused, because if it breaks, fix it. If it breaks 5 times within 3 months, they've obviously never actually fixed it. Also if it's broken down 5 times in 3 months, it's time for a major renovation and a new elevator. Who knows how many times it's broken down before we moved in? Lord willing, there are no disabled residents on any floor except ground level. On a separate note, they also have a ~$150 additional monthly fee for trash, sewage, and water. We obviously used the SAME services at our previous building and they were $30 a month. I am baffled at the discrepancy in price. I've tried talking to staff about it and after demanding on 3 occasions to speak with management, they finally obliged. The maintenance manager Terry was great to speak with, and very understanding. However it will likely lead nowhere. It was a "I'll bring it up to my boss and see what he says" situation. To sum up this too-long review, the premises are generally nice, the elevator and those in charge of repairing it suck, and the extra fees are so unnecessarily ridiculous.

I don't recommend this place, I moved here approximately 20 days ago and the second night somebody broke the windows of my car to steal what was inside, apart from that when they handed me the apartment there were many things to fix, I immediately sent an email and I also created a service request in the app and 20 days have passed and despite several emails sent, no one has contacted me yet, the biggest problem is that there is a water leak and that is supposed to be an emergency request, the customer service it's not very good

One of the worst places to live. First of all it’s not safe also it’s not clean. For maintenance you have to wait since they are short in staff. When I moved to this apartment in June I didn’t have AC for more than a month because the maintenance was not able to fix my Ac. Anyway if I want to mention all the problems in this building it will take too long so just friendly advice stay away from the building

Experience here has been great. Front office very helpful and maintenance has been amazing. Had our dryer stop working and Andres and Juan came to save the day. They were able to get us a new washer and dryer and installed it within a couple hours. Shoutout to the two of them for making it happen so quickly. Very satisfied with our experience here.

Since management responded to the rating, I'll provide detail on why this rating won't change... I've lived here for a few years now and I've progressively seen the quality of the complex go down. It takes management a week to respond to the simplest request, there is dog feces everywhere, I was recently charge a $600 late fee, and my car has been broken into twice. A perfect example of the issues with this complex are when instead of cleaning up dog feces in a common area, you guys put a caution sign next to it instead.